Some helpful articles from our Knowledge Base that might help understand the internals of ClearView Social include:
What Makes a Successful ClearView Social Rollout
Best Practices for Good Social Media Articles
Understanding Queue Engagement
Best Practices for Creating Engaging Queues
How Does Earned Media Value Work?
If there is anything else we can assist you with, you can contact ClearView Social Support either by emailing email@example.com or through the Intercom chat button in the bottom right of the site.