When you add content to share within ClearView Social, articles will typically contain a title, a brief description, and an image from the article source.  However, in certain cases, our software is unable to retrieve that information.

Correcting a Blog or Site that You Own or Administer

If you are running a site for your team and are adding content from that site, you may be able to directly affect the properties that appear with a Share in ClearView Social.  Our software looks at a set of tags on the webpage called Open Graph Tags.  These tags provide a canonical reference of your article's content to search engines, social media sites, and more.  To learn more about Open Graph Tags, take a look at http://ogp.me/.  In particular, the following tags are what our software looks for:

  • og:title - The title of your content
  • og:description - A one to two sentence description of your content
  • og:image - An image URL that represents your content

If a webpage is unable to provide this information, ClearView Social will simply fill the form with the URL of the content you are scheduling:

Many blogging software products contain plugins or instructions to add Open Graph data to your content.  Here are a few:

Correcting a Site that You Do Not Control

Oftentimes you will want to share content that is from sites that are out of your control.  In these cases, several issues may prevent us from being able to retrieve their content.

A Webpage is Paywalled/Firewalled

Some sites will attempt to ensure that only browsers can view their content, and this prevents our scripts from reading their Open Graph Tags.  Other sites will ensure that only paying subscribers can view their content and look for cookies in the browser or enforce a login.  ClearView Social will not be able to bypass those restrictions.

The Site is Blocking Our Software

Many sites take measures to prevent web bots from browsing their content. This frees up their bandwidth for real users and prevents potentially malicious scripts from running on their servers. Occasionally, the ClearView Social site scraping script will be seen as a bot and will be blocked from retrieving content. In this case, please contact us at support@clearviewsocial.com and we will attempt to reach out to the site that has blocked us.

Updating Scheduled Share Information Manually

If you run into a case where the content you are sharing cannot be read by our software, you can always edit the data directly in our Share Scheduler.

Further Questions?

If there is anything else we can assist you with, you can contact ClearView Social Support either by emailing support@clearviewsocial.com or through the Intercom chat button in the bottom right of the site.

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