As ClearView Social catches on at your organization, you'll want to start looking at your data to understand what does and doesn't work. If you routinely check on the efficiency of what you're doing, you can adapt to your team's social media needs.
There are two tiers of results in ClearView Social: your personal results and your team's results.
On the Results page, which is accessible to everybody, each user can see the fruits of their own recent labors. The Results page looks different to each user on your team, according to their own performance.
- Your gorgeous mug. This is one result we can't take credit for.
- Your rank on the Leaderboard, total all-time Shares in ClearView Social, total Clicks, and your current Leaderboard Score.
- View the Leaderboard here (more on this below) to compare yourself to your peers.
- If you've shared in the last week, the results of your actions will be shown here. Shares will appear in reverse chronological order, along with how many clicks they've received.
- Click Find Out Who to see who has viewed your posts. If we have any Find Out Who data to share that isn't anonymous (which is to say, not obscured behind a telecom name such as "Time Warner Customer"), it will appear here.
- Top Global Shares are the links that are gathering the most steam on ClearView Social right now. If you see something here that appeals to you, click "Share" to join the fun yourself. The headline will hyperlink you to the article so you can read it for yourself.
Your team's Leaderboard can help bring out the competitiveness in your team by showing all of your users ranked by the successfulness of their sharing. Direct your users to the Leaderboard to encourage them to attempt to outdo one another in Score, and check the Leaderboard yourself to see which users are leading the charge and which are lagging behind.
The Score is a simple metric that accords five points per share (counting multiple shares to multiple services as bonus points: two shares to LinkedIn plus two to Twitter is four shares total!) and one point per click.
You can click on any user's name in the Leaderboard to go see their Results page for more details about what they've been sharing.
- Choose a Group from this list in order to filter your team and compare the rankings of a subset of users rather than Everyone.
- Your users show in order of descending score, with the most handsome, best sharers at the top, and the chumps and also-rans below. Good luck passing Adrian!
- Export the aggregated data of your team with this dialog in the upper-right corner. (Only administrators can see this link—this doesn't appear to your users.)
There are three ways you can export your team's performance over a given date range:
- Share & Click Totals By User: this data layout most closely resembles the Leaderboard view itself, rolling up the shares and clicks into each user.
- Share Records: this data layout breaks out each individual share per user that's happened within the date range with columns for details such as what social network was shared to, what specific time the share happened, how many clicks arrived on that particular share, and more.
- Click Records: this data layout breaks out each individual click we have attributed to our software, including the exact moment it occurred, how we credited it, to what IP and source we attributed it to, and more. (You shouldn't need this view unless you are interested in auditing the quality of our click tracking.)
Please note that in data exports, all times given are GMT. We do not internally store the times relative to each users' timezone to avoid confusion, so please be aware of your time zone offset from GMT.
If there is anything else we can assist you with, you can contact ClearView Social Support either by emailing email@example.com or through the Intercom chat button in the bottom right of the site.